If you need to speak to a doctor or nurse outside of surgery hours, health advice is available from Surrey's NHS 111 service. The service runs from 6.30pm weekdays until 8.00am the following morning and all day during weekends and bank holidays. If you have an urgent medical problem which cannot wait until the surgery re-opens, you can contact NHS 111 by dialing either from your mobile or landline. NHS 111 is free to call from both mobiles and landlines.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straight away to a local service that can help you best. That could be an A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre (see below), a community nurse, an emergency dentist or a late-opening chemist. Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.